Return & Refund Policy

We at Homerley Hues INC want you to be completely satisfied with your purchase. If you are not happy, we are here to help.

1. Returns

• Return Window: You have 30 days from the date you receive your item to request a return.

• Eligibility: To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging. You must also provide proof of purchase (order number or receipt).

2. Non-Returnable Items
Certain items are not eligible for return for health and safety reasons:

• Gift cards

• Intimate apparel

• Items marked as "Final Sale"/ "Clearance"

3. How to Initiate a Return

1. Contact Us: To start a return, please contact our customer service team at our subscription email block with your order number and reason for return.

2. Return Authorization: We will provide you with a Return Authorization Number and shipping instructions.

3. Ship the Item: Mail your return to the address we provide. We recommend using a trackable shipping service, as you are responsible for the item until it arrives at our warehouse.

• Return Shipping: The cost of return shipping is the responsibility of the customer, unless the return is due to an error on our part (wrong/missing item shipped).

4. Refunds

• Inspection: Once we receive and inspect your returned item, we will notify you of the status of your refund.

• Timing: If approved, your refund will be processed within 5-10 business days. The credit will be applied to your original method of payment.

• Deductions: Please note that original shipping fees are non-refundable. 

5. Exchanges
The fastest way to exchange an item is to return the original item for a refund and place a new order on our website.

6. Damaged or Defective Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery. We will gladly send a replacement or issue a full refund, including return shipping costs.